Effective date: August 13, 2026
If you are not satisfied with the response received to a complaint, or wish to make an inquiry or file a report related to your rights as a consumer, you may turn to:
NeoHumanCode's direct channel: support@neohumancode.com, where we process complaints and requests for withdrawal, refund, or service correction.
Argentina: the National Directorate of Consumer Protection (Dirección Nacional de Defensa del Consumidor) and the Federal Single Window for Consumer Protection (Ventanilla Única Federal de Defensa del Consumidor), under the National Secretariat of Commerce.
Other countries: NeoHumanCode is developing country-specific annexes that will identify the corresponding consumer protection authority in Mexico, Colombia, Brazil, Chile, Uruguay, and Peru. Until their publication, users may contact the consumer protection agency of their country of residence.
We commit to responding to any formal complaint within 10 business days of its receipt.
